Downloads

Papers that reveal the main consumer trends

Free Ebook: Main points that show what really sensitizes consumers

Artificial Intelligence + Human Touch: The formula that drives the new CX market

Help redefine the paths of safer consumption for those with less financial power

The omnichannel strategy has evolved. Now, it's driven by data

Understand the impact of Mental Health on the Customer Experience

Knowing the consumer is the key to offering an above average experience

The adoption of AI ceased to be innovation and became vital for the survival of companies

The Age of AI in CX: Explosive Growth and Challenges of a Billion Dollar Market

The omnichannel strategy offers the consumer an experience far beyond NPS

CX for Credit Granting and Recovery: a learning journey

How to reduce asymmetries in digital service?

How are companies concerned about mental health?

Evolution of CX in Brazil based on the first phase of the study.

What makes consumers feel respected?

How is consumption in Brazil today: more focused on basic needs or sophisticated items?

Omnichannel in Crisis: The Battle to Unite Digital and Humanization in CX

Discover how AI is changing the CX game!

Download the presentation of the Conclusions and Trends Meeting of the CM 2023 Award

CX Map: The Analysis That Reveals the Real Potential of the Customer Experience in Brazil

CX Map: The Analysis That Reveals the Real Potential of the Customer Experience in Brazil

Infographics

First phase study
Modern Consumer Award

First phase study
Modern Consumer Award