Reports and Trainings

Reports of Maturity

Evaluation of the company's maturity level in omnichannel, digital service, use and application of indicators such as NPS/CSAT, Effort Rate.
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Reports Of intelligence

MEC: Channel Structure Improvement (based on the first phase)
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‍Knowledge: Based on the complete study, comparison with segment)
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‍Excellence: Based on the complete study, comparison with segment and Top 10 Companies
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Frontline training - human agents

• 3-hour module (up to 20 people)
• Consumer behavior trends
• Post-consumer, anger, cognitive bubbles, exhaustion, and anxiety
• Pyramid of experience
• Consumer profiles
• Biases
• Active listening and empathy
• Requirements of the Brazilian consumer

How Do We Do It?

CX Brain is pragmatic and also operates as a hub, delivering feasible solutions with exceptional technical and execution capabilities. This means we partner with na extensive network of professionals and companies to offer and implement solutions that truly generate value in customer experience.

We work with AlterEgo, Decoupling, OnYou, Opinion Box, Polaris, and a network of independent consultants with outstanding expertise and differentiated experience to support companies in building the best possible customer experience.

Maturity Checks

Service performance analysis
Multichannel by Alterego

Multi/Omnichannel check

• Effectiveness Assessment Two Channels/Touchpoints
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• Mapping up to 1 journey defined by the customer
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• Evaluation of professional profiles Able to work
Identification of pain points and gaps that still prevent a uniform view of CX within the company. A cultural assessment of the business to understand the deficiencies related to CX, with dynamics based on agile methodology. Excellent for promoting transformation or cultural alignment around a customer-oriented vision.

Get your Intelligence Report

If your company joined the ModernConsumer Award over the past two years,you are eligible to request your ExcellenceIntelligence Report.
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